FAQ - Heres the deal
WHAT SERVICES DO YOU PROVIDE
Owl City Graphic Design is a firm that helps businesses create and build their identity, brand and graphics. I am experienced and knowledgable in marketing, branding, identity design, illustration, print, photography and more. More recently including wood signs, decals, clothing and wine glass designs.
HOW MUCH DOES IT COST TO WORK WITH YOU
The cost of design depends on the work involved in your project. As always I am happy to provide a quote once I find out more about your specific project, please contact me with details and we can get started on your next project.
WHY SHOULD I PAY YOU WHEN I CAN JUST USE THE DESIGN CONTEST SITES
Design contest websites are unethical and exploit graphic designers, Since only one artists is selected and compensated for their time and effort. No one should perform commercial work and not be compensated for it.
I promise my clients to work directly with you and provide great graphic design services, please be sure to read my testimonial page with satisfied clients!
HOW DOES THE DESIGN PROCESS WORK
First we get together, collaborate and make sure I am the right Graphic Design for your business or personal needs. Choosing a Graphic Designer needs to match what you envision you'll need for your business. A contract will then be supplied and signed by both parties prior to starting the project. Owl City Graphic Design will work closely with clients to ensure design is meeting the needs of the client. We always want you to be happy with the work you paying for. Proofs will be sent after any changes for approval prior to any print or finalization of designs. Once work is complete you will receive all final files.
HOW DO YOU ACCEPT PAYMENT
For most projects I require 40% of payment prior to starting however for custom items such as wood signs, decals, signs, wine glasses, clothing etc. I require full payment prior to completion.
Paypal is accepted where you can use credit cards or debit Visa cards
Interac Email Transfer, email payment to firstname.lastname@example.org
DO YOU OFFER PRINTING SERVICES
I offer printing and shipping to you for any the work we design. Note that some print materials may not show the exact same colour that is showing up on your screen. This is due to the fact that each computer screen tint can be different.
Shipping is at an extra cost or can arrange pick up.
Proofs of Graphic Design or Wood, decals, glass and shirt orders will be provided prior to work starting, this allows ample time for changes. Once client gives final approval project will commence.
DO YOU OFFER SHIPPING
Yes! Shipping is available at shipping costs, this will be included if cost if required. I encourage local orders to arrange for pick up to save costs. Shipping available within Canada only. Graphic Design items sometimes don't require print therefor email files that are of print ready quality will be emailed to client.
CANCELATIONS & REFUNDS
You can cancel graphic design work at anytime however keep in mind that deposits are nonrefundable due to the work that was started. Refunds may be offered at a portion of what was paid if the project was not completed.
Wood signs, decals, wine glasses and clothing are custom made with a proof being sent to you prior to completion of item. Payment is required upon order with no cancelations or refunds offered.
COPYRIGHT, PORTFOLIO AND WEBSITE CREDIT
Graphic designs created at our studio are custom and exclusive to each business, so the designs are yours after final payment has been made. Any concepts that are not chosen and paid for will be a violation of Owl City Graphic Design's rights if they are used elsewhere.
I reserve the right to add completed projects to my portfolio and a website credit to the footer of your website. If there is a privacy issue involved, please inform me.
YOUR CONTRACT WITH OWL CITY GRAPHIC DESIGN
By entering a project with Owl City Graphic Design you are consenting to be bound by these terms, policies and procedures. A formal contract will be sent and signed by both parties before work is started.
A project will be considered abandoned if I have not heard from you in 30 days. You will not have any rights to use any of the work that was presented to you during the process. If I have not heard from you and you contact me after the 30 day abandonment, a start up fee may apply.
**Owl City Graphic Design policies and procedures can be changed or updated at any time without prior notice to you.